Refund policy

Last Updated: August 25, 2026

At CALIXVAULT, we want you to feel confident in your purchase. This policy explains how returns, exchanges, refunds, and shipping-damage claims are handled for orders placed through our online store.

Return Window

You may request a return within 30 days after the date your order is delivered. To begin a return, email support@calixvaults.com with your order number, the item or items you wish to return, and the reason for the request. Please do not send an item back before we approve the return and provide instructions.

Return Eligibility

To qualify for a return, an item must be in condition that does not materially affect its ability to be resold. It should be returned with its original packaging and all included hardware, keys, instructions, and accessories. We may request photos before authorizing a return. An item that shows use, installation wear, alteration, damage, or missing components that affect resale may not qualify for return.

A careful fitment check does not by itself make an item non-returnable. However, the item must still meet the resale-condition standard described above. Please confirm your vehicle year, make, model, trim, and console configuration before ordering. If you need help, contact us with photos before purchase.

Return Address

Authorized returns must be sent only to the address stated in your return authorization. Unless we instruct you otherwise, the authorized-return address is:

CALIXVAULT Returns
Attn: IMOCZCHWRETURN
1380 W. Mission Boulevard
Ontario, CA 91762
Tel: 909-234-6839

Non-Returnable Items

Custom-made, personalized, or private-label products are not eligible for a change-of-mind return unless they have a manufacturing defect. Final-sale or clearance items identified as non-returnable at checkout, gift cards, and digital gift codes are also non-returnable, except where applicable law requires otherwise.

Return Shipping and Fees

For a return based on change of mind, an incorrect order, or an item no longer needed, the customer is responsible for return shipping. We do not provide a prepaid return label for these returns. We do not charge a restocking fee.

If an item is defective, damaged in transit, or shipped incorrectly, we will provide a prepaid return label or otherwise arrange a reasonable return solution after reviewing the issue. Original shipping charges paid for a non-defective return are not refundable unless required by applicable law.

Refunds

After we receive and inspect an authorized return, we will notify you whether it is approved. Approved refunds will be processed within 3–7 business days to the original payment method. Your bank or payment provider may require additional time to post the credit. If we cancel an order or cannot ship it as promised, we will refund the amounts paid for that order, including applicable shipping charges.

Exchanges

We may offer direct exchanges. To request an exchange, email support@calixvaults.com. We will provide instructions based on stock availability, the condition of the item, and any price difference between the original and replacement item.

Damaged, Defective, or Incorrect Items

Inspect your order when it arrives. If an item is damaged, defective, incorrect, or incomplete, please contact us within 5 days of delivery at support@calixvaults.com with your order number and clear photos of the item, packaging, and shipping label. Do not discard the item or packaging until we provide instructions. For confirmed quality issues, we will cover return shipping and will either issue a full refund of amounts paid or, where agreed with you, send a replacement.

Consumer Rights

This policy does not limit consumer rights or remedies that cannot lawfully be excluded or limited. If this policy conflicts with applicable law, the applicable law controls.

Contact Us

For return, refund, or exchange questions, contact Calix Vault at support@calixvaults.com.